Política de Privacidade

1. Overview

This policy explains what information ChinaeSIM collects when you use our website and purchase eSIMs, and how we use and protect it.

2. Information We Collect

Order information: your email address, the plan selected, amount paid and order number.

Technical information: basic device/browser information and anonymized usage data for security and analytics.

3. How We Use Your Information

To process your order and deliver your eSIM by email.

To provide customer support and resolve issues.

To maintain security, prevent fraud and comply with legal obligations.

To improve our website and service, including anonymized analytics.

4. Payment Processing

Payments are processed by Airwallex. We do not collect, store or process your card number or payment credentials. Airwallex's own privacy policy applies to payment data.

5. Third-Party Services

We share the minimum necessary information with service providers that make our service work: Airwallex (payment processing) and our eSIM provisioning provider (to deliver the eSIM to your email).

Analytics providers may receive anonymized usage data. You can opt out of analytics cookies in your browser settings.

6. Data Retention

Order records are retained as long as needed to provide the service, resolve disputes and comply with legal and tax obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. We will respond within a reasonable time and as required by applicable law.

8. Security

All traffic to our site is encrypted (HTTPS). Because we do not handle card data, the most sensitive payment information never passes through our servers.

9. Contact

Privacy questions: contact support at support@getchinaesim.com.